Privacy Policy

Fjord & Stone Ltd.
Last updated: 26 May 2026

Fjord & Stone (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Fjord & Stone is a UK-based interiors business specialising in bathrooms and interior design products and services.

For any privacy-related questions, you can contact us at:

Email: info@fjordandstone.com
Business Address: Fjord and Stone Ltd., 19 St. Peters Road, West Mersea, Essex, CO5 8LJ
Telephone: [Insert Phone Number]

2. What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Project details or enquiry information

  • Any information you provide through contact forms, email, or telephone conversations

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring website addresses

Marketing Information

  • Preferences regarding marketing communications

  • Responses to surveys or promotions

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations and services

  • Manage customer relationships

  • Improve our website and services

  • Process payments and orders

  • Send marketing communications (where consent has been given)

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent — when you opt in to marketing communications

  • Contract — where processing is necessary to provide our services

  • Legitimate Interests — to operate and improve our business and website

  • Legal Obligation — where we are required to comply with the law

5. Marketing Communications

We may send occasional marketing emails about our services, projects, or promotions if you have opted in to receive them.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal data to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

  • Essential website functionality cookies

  • Analytics cookies (such as Google Analytics)

  • Preference cookies

You can control or disable cookies through your browser settings.

A separate Cookie Policy may also be provided.

7. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Website hosting providers

  • Payment processors

  • Accountants or professional advisers

  • Delivery or logistics providers

  • Marketing or analytics providers

All third parties are required to respect the security of your personal data and process it lawfully.

8. Data Retention

We only keep personal data for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Satisfy legal, accounting, or tax requirements

  • Resolve disputes or enforce agreements

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet transmission is completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner's Office (ICO)

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Fjord & Stone
Email: info@fjordandstone.com
Telephone:
Address: Fjord and Stone Ltd., 19 St. Peters Road, West Mersea, Essex, CO5 8LJ